Direct Download Links for Signed Documents

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To enable this feature, please contact customer support. The activation is immediate and will only apply to documents signed after activation.

This guide explains how to use the direct download link provided in the webhook when a document is signed, allowing you to upload files directly to services that only accept open URL links.

Why Use Direct Download Links?

When integrating with services like Airtable, WhatsApp, Green API, and others, you may encounter a limitation: these services only accept files from open URLs and don’t support Make.com’s file structure.

In these cases, instead of using the standard “Get a Submission PDF” module, you can use the direct download link provided in the webhook data.

Benefits

• Simpler workflow: Skip the “Get a Submission PDF” module
• Direct integration: Upload files directly to services that require URL-based file uploads
• Faster processing: Fewer steps in your Make.com scenario

How It Works

Step 1: Set Up the Webhook

Configure the webhook exactly as described in the Watch New Form Submissions guide.

The key difference is that you won’t need to use the “Get a Submission PDF” module.

Step 2: Use the Direct Link

When the webhook is triggered upon document signing, you’ll receive several data points, including:

• File URL: A direct download link to the signed PDF
• File Name: You can use the submission data to create a custom filename

Step 3: Map to Your Service

Instead of retrieving the PDF using the “Get a Submission PDF” module, directly map the webhook data to your target service.

Example: Uploading to Airtable

In the Airtable “Upsert a Record” module:

1. File URL: Map the 1. Submission File Link from the webhook data
2. File name: Map 1. Input Data: Name and add the .pdf extension (e.g., _signed.pdf)

This approach works with any service that accepts file URLs, such as:

• Airtable
• WhatsApp Business API
• Green API
• Google Drive (URL import)
• And many more

Comparison with Standard Method

Standard Method (with Get a Submission PDF)

1. Watch New Form Submission (webhook)
2. Get a Submission PDF module
3. Upload to service

Direct Link Method (simplified)

1. Watch New Form Submission (webhook)
2. Upload directly to service using the File URL

Important Notes

Security Consideration

Important: When using direct download links, the link is open and not secured like the default option where users must be authenticated to view the file. Consider this when working with sensitive documents.

• The direct download link is available immediately when the webhook is triggered
• The link remains valid and accessible for downloading the signed document
• This method is perfect for services that don’t support Make.com’s native file handling
• You can still access all other submission data (user info, form fields, etc.) from the webhook

By using this method, you can create more efficient integrations with services that require direct file URLs.